MB-230 Dumps PDF

Microsoft Dynamics 365 Customer Service

PDF

$15

Number Of Questions

63

Last Update

29/09/2021

Certification

Microsoft Dynamics 365

Exam Code

MB-230

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Demo Questions

Question: 1

You need to configure the queue for telephone-based cases.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Create a case from email.
B. Define an SLA and entitlements and set entitlement values for case numbers.
C. Configure a status reason transition.
D. Create a case routing rule.
E. Automatically create or update records.

Answer: BC

Question: 2
You need to search for answers to customer claims.
Which type of search should you perform?

A. Timeline
B. Quick Find
C. Related
D. Detail
E. Case Relationships

Answer: C

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