MB-230 Dumps PDF
Microsoft Dynamics 365 Customer Service
Number Of Questions
Microsoft Dynamics 365
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You need to configure the queue for telephone-based cases.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Create a case from email.
B. Define an SLA and entitlements and set entitlement values for case numbers.
C. Configure a status reason transition.
D. Create a case routing rule.
E. Automatically create or update records.
You need to search for answers to customer claims.
Which type of search should you perform?
B. Quick Find
E. Case Relationships